FAQs

1. How long does it take to process and ship my order?

  • Order Processing: Orders are processed within 2 to 4 business days.
  • Shipping: Standard shipping typically takes 15 to 25 business days depending on your location. Please note that shipping times are estimates and can vary due to factors such as customs processing or unforeseen delays. For more details, please check our Shipping Policy.

2. What is your return policy?

  • We offer a 3-day Money-Back Guarantee. If you’re not satisfied with your purchase, you can return the item within 3 days for a full refund. For more information, please refer to our Return Policy.

3. Can I modify or cancel my order after placing it?

  • If you need to make any changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate changes before the order is processed. Unfortunately, we cannot guarantee that changes or cancellations can be made once the order has been shipped.

4. Do your products require assembly?

  • Some of our products may require assembly. You will find detailed assembly instructions included with each product description. If you need help, feel free to contact us, and we’ll assist you.

5. What should I do if my item arrives damaged?

  • While we take great care in packaging our products, if your item arrives damaged, please contact us immediately at hello@mugen-intl.com with photos of the damage. We will resolve the issue by either sending a replacement or offering a refund, depending on the circumstances.

6. Do you prioritize sustainable materials in your products?

  • Yes, we prioritize the use of eco-friendly and sustainable materials in many of our products. We believe in creating beautiful, high-quality items that are also good for the environment.

7. How can I contact customer support?

  • You can reach our customer support team at hello@mugen-intl.com. We are happy to assist with any questions or concerns you may have.

8. Where do you ship your products?

  • We ship to various regions worldwide. For more detailed information, please refer to our Shipping Policy.